Dentally

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Dentally Application Operational
90 days ago
99.96 % uptime
Today
Dentally Portal Operational
90 days ago
99.94 % uptime
Today
Dentally Vision Operational
90 days ago
99.94 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Claiming Services Operational
90 days ago
99.89 % uptime
Today
NHS Integration Operational
Email Operational
SMS Operational
Support ? Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time
Fetching
Oct 13, 2025

No incidents reported today.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Issue with processing payments and claims through integrated terminals
Resolved - This incident has been resolved.
Oct 9, 13:05 BST
Identified - We’ve identified an issue causing timeouts and slowness when processing payments and claims through integrated terminals such as Worldpay, Dojo, and HICAPS.

Payment terminals can be used as normal, however the integration with Dentally may be affected.

Our team is investigating and working with Microsoft Azure to restore normal performance as quickly as possible. We apologise for the disruption and appreciate your patience.
Oct 9, 10:12 BST
Oct 8, 2025
Some users experiencing issues when deleting appointments
Resolved - This incident has been resolved.
Oct 8, 13:45 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 13:00 BST
Investigating - We’ve identified an issue affecting some users when attempting to deleting appointments in Dentally. Our team is currently investigating and working to resolve this as quickly as possible.
Oct 8, 12:44 BST
Oct 7, 2025

No incidents reported.

Oct 6, 2025
Australian customer's HICAPS payments time out at some practices.
Resolved - This incident has been resolved.
Oct 6, 14:14 BST
Monitoring - We've deployed a fix for this HICAPs payment time out issue and will monitor.
Oct 6, 05:56 BST
Update - We are continuing to work on a fix for this issue.
Oct 6, 03:41 BST
Update - We are continuing to work on a fix for this issue.
Oct 6, 03:23 BST
Identified - We have identified the problem and are working on a solution. Practices can put payments through manually.
Oct 6, 03:22 BST
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

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