Dentally

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Dentally Application Operational
90 days ago
99.98 % uptime
Today
Dentally Portal Operational
90 days ago
99.96 % uptime
Today
Dentally Vision Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Claiming Services Operational
90 days ago
99.96 % uptime
Today
NHS Integration Operational
Email Operational
SMS Operational
Support ? Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time
Fetching
Nov 27, 2025

No incidents reported today.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
HSC claims - Northern Ireland
Resolved - This incident has been resolved.
Nov 20, 17:45 GMT
Monitoring - We are now seeing HSC claims in Northern Ireland being processed successfully. We are continuing to monitor for any further issues.
Nov 20, 12:35 GMT
Investigating - Issues are being seen with HSC claims in Northern Ireland. We have contacted HSC and are investigating the issue.
Nov 20, 11:45 GMT
Nov 19, 2025

No incidents reported.

Nov 18, 2025
System performance issues
Resolved - This incident has been resolved.
Nov 18, 17:36 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 14:39 GMT
Investigating - Dentally is experiencing performance issues which we are investigating.
Nov 18, 14:27 GMT
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
NHS Northern Ireland Claims Error
Resolved - This incident has been resolved.
Nov 13, 16:21 GMT
Monitoring - HSC have confirmed an outage which is now resolved. We will continue to monitor NHS Northern Ireland claims.
Nov 13, 09:36 GMT
Investigating - We identified an issue affecting a small number of NHS Northern Ireland claims returning in an errored state. We have reached out to the HSC and are currently investigating the issue.
Nov 12, 14:37 GMT
Issue affecting PDFs in Correspondence
Resolved - This incident is now closed. A fix has been implemented and performance has returned to normal.
Nov 13, 14:44 GMT
Monitoring - A fix has now been deployed for the issue affecting multi-page PDFs in Correspondence and normal functionality has been restored.

For any user's affected by this issue you will need to refresh Dentally for the fix to be available. We will continue to monitor and update here as needed.
Nov 13, 14:15 GMT
Identified - The issue has been identified and a fix is underway. We will provide further updates here as soon as possible.
Nov 13, 13:54 GMT
Update - We are continuing to investigate this issue.
Nov 13, 13:42 GMT
Investigating - We are currently aware of an issue affecting multi-page PDF documents within the Correspondence tab. The file opens as expected, but scrolling or interacting with the document in anyway may cause it to close and return you to the Correspondence screen.
Our team is actively investigating this behaviour, and we will provide updates here as they become available.
Nov 13, 13:41 GMT
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