Dentally
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Dentally Application Operational
90 days ago
99.97 % uptime
Today
Dentally Portal Operational
90 days ago
99.99 % uptime
Today
Dentally Vision Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Claiming Services Operational
90 days ago
99.99 % uptime
Today
NHS Integration Operational
Email Operational
SMS Operational
Support ? Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time
Fetching
Past Incidents
Nov 20, 2024
Issue with Patient App
Resolved - This incident has been resolved.
Nov 20, 16:31 GMT
Monitoring - Team has deployed a fix for the patient app, confirmed that the app is functional again.
Nov 20, 15:53 GMT
Identified - The issue has been identifying and the team is working on producing a fix.
Nov 20, 15:39 GMT
Investigating - We are currently investigating problems with patients using the app
Nov 20, 15:35 GMT
Nov 19, 2024

No incidents reported.

Nov 18, 2024
Issues with booking appointments
Resolved - This incident has been resolved.
Nov 18, 12:45 GMT
Update - We are continuing to work on a fix for this issue.
Nov 18, 12:43 GMT
Identified - The issue has been identified and a fix is being implemented shortly. Users are still able to book appointments from the calendar as per normal.
Nov 18, 11:49 GMT
Investigating - We are currently investigating reports of users experiencing issues booking appointments from within the patients tab
Nov 18, 11:48 GMT
Nov 17, 2024
Dentally failure to respond to users
Resolved - As a result of routine maintenance on our Database, an unexpected restart was automatically triggered that caused the to system be offline between 10:10am and 10:17am (GMT) on Sunday 17th November 2024. All systems returned to normal operational levels following this small window.
Nov 17, 10:10 GMT
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 03:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 03:00 GMT
Scheduled - Dentally will be momentarily unavailable in order to perform essential maintenance work.
Nov 15, 17:22 GMT
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Claim payment lines not automatically showing in account window
Resolved - This incident has been resolved.
Nov 14, 10:41 GMT
Identified - The issue has been identified and we are working on a fix.
Please refresh your Dentally webpage if the claim payment line doesn't show, and it will then appear.
Nov 14, 03:23 GMT
Investigating - We are currently investigating this issue.
Please refresh your Dentally webpage if the claim payment line doesn't show, and it will then appear.
Nov 14, 01:44 GMT
Nov 13, 2024

No incidents reported.

Nov 12, 2024
COMPASS essential maintenance - England and Wales
Completed - The scheduled maintenance has been completed.
Nov 12, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 18:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 11:35 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 10:49 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 10:35 GMT
Scheduled - COMPASS will be unavailable in England and Wales from 18:00 on Thursday 7th November until 18:30 on Tuesday 12th November whilst the NHS Business Services Authority carries out essential maintenance.

During this period practices will still be able to transmit claims but will not receive responses until they have been processed on or after the 12th November.
Oct 31, 10:19 GMT
Issue with Canada Claims
Resolved - CDA and iTrans claims service have confirmed that issues have been resolved and services is operating as normal.
Nov 12, 14:44 GMT
Investigating - CDA/iTrans have made us aware of an issue with transmitting claims to all Instream carriers. Their technicians are investigating the source of the issue and will keep posted on the updates.
Nov 12, 14:10 GMT
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Patient history loading issue
Resolved - This incident has been resolved.
Nov 7, 23:11 GMT
Monitoring - A fix has been implemented
Nov 7, 23:02 GMT
Identified - The issue has been identified and a fix is being implemented
Nov 7, 22:17 GMT
Investigating - We are currently investigating a patient history issue
Nov 7, 21:53 GMT
Intermittent family accounts issues - Canadian Practices
Resolved - This incident has been resolved.
Nov 7, 20:37 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 7, 20:18 GMT
Investigating - We are currently investigating reports of intermittent issues when loading the family accounts screen for our Canadian practices.
Nov 7, 19:43 GMT
Nov 6, 2024

No incidents reported.

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