Dentally

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Dentally Application Operational
90 days ago
99.98 % uptime
Today
Dentally Portal Operational
90 days ago
100.0 % uptime
Today
Dentally Vision Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Claiming Services Operational
90 days ago
100.0 % uptime
Today
NHS Integration Operational
Email Operational
SMS Operational
Support ? Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time
59 ms
Created with Highcharts 10.3.114:0016:0018:0020:0022:007. Apr02:0004:0006:0008:0010:0012:000100200300
Apr 7, 2025

No incidents reported today.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

Apr 3, 2025
Intermittent issues sending emails and SMS
Resolved - This incident has been resolved.
Apr 3, 17:56 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 15:03 BST
Investigating - We are aware of an intermittent issue affecting sending emails and SMS. Investigation is underway.
Apr 3, 14:08 BST
Canada Only: Issues processing Manulife claims
Resolved - This issue with Manulife has now been resolved.
Apr 3, 17:40 BST
Monitoring - We are aware of an issue with Manulife whereby claims are not processing due to "network error".

The root of the issue dot not exist in Dentally and the advice from Manulife is to "try again later".
Apr 3, 17:34 BST
Apr 2, 2025

No incidents reported.

Apr 1, 2025
Payment Integrations Not Working
Resolved - We have now resolved this issue and payment integrations are operating as normal.
Apr 1, 10:24 BST
Investigating - We are aware of an issue currently affecting payment integrations within Dentally. We are investigating this issue and will update this page as soon as possible.
Apr 1, 09:43 BST
Issues with NHS Wales Claims
Resolved - This incident has been resolved. Practices should be able to charge treatments and submit claims in the usual way.
Apr 1, 10:23 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 10:20 BST
Identified - We are aware of an issue with populating price data for NHS Wales Claims. We are working on the fix.
Apr 1, 10:08 BST
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

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