Intermittent Issues with Support Chat

Incident Report for Dentally

Resolved

This issue has been successfully resolved and all communications are back up and running.

Posted Feb 02, 2024 - 15:11 GMT

Monitoring

We hav identified a cause and deployed a fix for the issue. We will continue monitoring the situation.

Posted Feb 02, 2024 - 10:43 GMT

Identified

We have identified the cause of intermittent issues with our chat function and our engineers are currently working to resolve the issue as soon as possible

Posted Feb 02, 2024 - 10:05 GMT

Investigating

We have received reports of some customers unable to use the chat function to contact Dentally Support. We are investigating the cause of the issue.

Posted Feb 02, 2024 - 09:50 GMT

This incident affected: Chat.