Issues with insurance claims in Canada
Identified - We have confirmed that Instream carriers are experiencing issues, this is causing intermittent issues across Canadian insurance claims. Visit https://www.goitrans.com for more information.
Nov 03, 2026 - 14:59 GMT
Investigating - We are investigating issues that some users may be experiencing submitting insurance claims in Canada.
Nov 03, 2026 - 14:50 GMT
Uptime over the past 90 days. View historical uptime.
Dentally Application Operational
Dentally Portal Operational
Dentally Vision Operational
API Operational
Claiming Services Operational
NHS Integration Operational
Email Operational
SMS Operational
Support Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 3, 2026

Unresolved incident: Issues with insurance claims in Canada.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Slowness across Dentally in Canada
Resolved - This incident had been resolved.
Oct 26, 20:35 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 20:05 GMT
Identified - The issue has been identified and a fix is being implemented.
Oct 26, 19:48 GMT
Investigating - We are currently investigating slowness and issues with accessing Dentally in Canada.
Oct 26, 19:29 GMT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

NHS connectivity
Resolved - This incident has been resolved.
Oct 23, 08:19 BST
Monitoring - NHSBSA services have returned. We are working through the backlog of claims submitted during the outage and retransmitting them.
Oct 22, 16:40 BST
Update - NHSBSA services still appear to be undergoing maintenance. We will continue to monitor the situation. Any submitted claims will be retransmitted once their services are restored.
Oct 22, 08:42 BST
Identified - NHS claims for England and Wales are currently failing to transmit. NHSBSA services appear to be undergoing maintenance. We will continue to monitor the situation.
Oct 21, 18:33 BST
Update - We are continuing to investigate this issue.
Oct 21, 17:41 BST
Investigating - NHS claims for England and Wales are currently failing to transmit because of connection issues with the NHS servers.
Oct 21, 17:41 BST

Oct 22, 2026

Oct 21, 2026

Oct 20, 2026

Issue with claiming and CHI searches for NHS Scotland
Resolved - This incident has been resolved.
Oct 20, 13:36 BST
Monitoring - We are seeing claims being processed and CHI searches being completed successfully. We continue to monitor the situation.
Oct 20, 12:41 BST
Identified - NHS Scotland have confirmed they are currently experiencing issues: https://www.nss.nhs.scot/dental-services/communications-and-important-updates/access-urgent-updates-and-information-on-edental-downtime/

We are seeing errors for claiming and CHI searches from NHS Scotland. Queued claims will be sent automatically once the issue is resolved.
Oct 20, 11:41 BST
Investigating - We are seeing errors for CHI searches from NHS Scotland. We are investigating the issue.
Oct 20, 11:30 BST
Issue with some emails being sent
Resolved - This incident has been resolved.
Oct 20, 08:40 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 19, 17:43 BST
Investigating - We are investigating an issue where some emails are failing to be sent via our third-party email email delivery platform.
Oct 19, 16:50 BST
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