Dentally
All Systems Operational
Dentally Application Operational
90 days ago
100.0 % uptime
Today
Dentally Portal Operational
90 days ago
99.98 % uptime
Today
Dentally Vision Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Claiming Services Operational
90 days ago
99.89 % uptime
Today
NHS Integration Operational
Email Operational
SMS Operational
Support ? Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time
Fetching
Past Incidents
Apr 16, 2024

No incidents reported today.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - This incident has been resolved.
Apr 11, 17:21 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 14:27 BST
Investigating - Our engineering teams are currently investigating an issue affecting some payments being taken within Dentally.
Apr 11, 13:58 BST
Resolved - This incident has been resolved.
Apr 11, 07:46 BST
Update - We are continuing to monitor for any further issues.
Apr 11, 06:58 BST
Monitoring - Our engineering teams have implemented a fix for this issue and are currently monitoring.
Apr 11, 06:57 BST
Identified - Our engineering teams have identified the issue resulting in some AU practices being unable process HICAPS submissions. A fix is presently being put in place.
Apr 11, 06:45 BST
Update - Our engineering teams are continuing to investigate the cause of this issue.
Apr 11, 05:38 BST
Investigating - We are currently having several reports from customers that the connection between the Dentally app and local HICAPs terminals is not working. The team is looking into what could be causing this and how we can fix as quickly as possible.

Users will still be able to manually take claims on the terminal and enter them into the Dentally system through the 'Manual claim' process.

Apr 11, 00:31 BST
Completed - We finished the verification of the domains, all sites working as expected.
Apr 11, 07:42 BST
Verifying - We've switched to new domains, we are verifying that all portals work as expected.
Apr 11, 07:40 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:25 BST
Scheduled - We will be changing the domains of the Dentally Portal applications
Apr 11, 07:24 BST
Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 17:15 BST
Monitoring - A fix has been implemented and our engineers are monitoring our systems
Apr 9, 17:01 BST
Investigating - We are currently investigating an issue preventing some practices and patients accessing Dentally Portal
Apr 9, 16:58 BST
Apr 8, 2024
Resolved - Our Dentally Portal become unresponsive between 13:30 - 13:50 today. Our engineering teams were alerted to the issue and resolved the issue as soon as possible. Dentally Portal services are now fully restored.
Apr 8, 13:30 BST
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.