Dentally
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Dentally Application Operational
90 days ago
99.99 % uptime
Today
Dentally Portal Operational
90 days ago
100.0 % uptime
Today
Dentally Vision Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Claiming Services Operational
90 days ago
99.63 % uptime
Today
NHS Integration Operational
Email Operational
SMS Operational
Support ? Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time
Fetching
Past Incidents
Oct 5, 2024

No incidents reported today.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Issue with document uploads
Resolved - This incident has been resolved.
Oct 3, 18:07 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 3, 17:47 BST
Investigating - We are currently investigating a potential issue regarding document uploads within Dentally.
Oct 3, 17:30 BST
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Reduced performance in Portal Conciege
Resolved - No additional reports. Will continue with a fix of the defect next week to prevent additional edge cases.
Sep 27, 16:02 BST
Update - We are continuing to monitor for any further issues.
Sep 27, 11:29 BST
Monitoring - We have identified the issue resulting in some users being unable to log into Portal Devices. Our Engineering team are working on a fix and monitoring to ensure no new scenarios occur. At this time, affected users are able to resolve the problem by refreshing and logging in again.
Sep 27, 11:29 BST
Identified - We identified a workaround, we are still investigating. Practices affected are able to repair devices, we still investigating.
Sep 27, 10:47 BST
Investigating - We are currently investigating the failed pairing of devices with Portal.
Sep 27, 10:39 BST
Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024
Issues with Scottish Claims
Resolved - NHS Scotland have confirmed that this issue has been resolved and claims can now be submitted successfully.

Dentally will resend all of the claims that have been affected by this issue today and there is no action is required by Dental Practices to resend these.
Sep 24, 11:58 BST
Update - NHS Scotland have advised that their IT Teams are investigating this issue but unfortunately no timescale is available at present for a resolution. We will continue to liaise with NHS Scotland and share any updates and new information that we receive.
Sep 24, 08:50 BST
Update - NHS Scotland are continuing to work on this issue and we will share further updates when these are received.
Sep 23, 16:07 BST
Investigating - We have been made aware of an issue from NHS Scotland that is resulting in claim submissions failing for our Scottish practices.

We are currently working with their support teams to understand more and will provide further updates as we receive them.
Sep 23, 09:56 BST
Sep 23, 2024
Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

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