Dentally
All Systems Operational
Dentally Application Operational
90 days ago
100.0 % uptime
Today
Dentally Portal Operational
90 days ago
100.0 % uptime
Today
Dentally Vision Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Claiming Services Operational
90 days ago
99.74 % uptime
Today
NHS Integration Operational
Email Operational
SMS Operational
Support ? Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time
Fetching
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 14:28 BST
Monitoring - We are aware of a global problem facing Microsoft Windows users resulting in their machines becoming unusable. We would like to reassure all users that no Dentally application services are affected by this issue and all are operating as normal.

Due to the increased demand on our support team as a result of this issue, there may be a delay in response until it is resolved.

Jul 19, 09:02 BST
Resolved - This incident has been resolved.
Jul 19, 11:51 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 19, 10:47 BST
Investigating - We are aware of an issue where the online/offline status of users is not displaying in Dentally Chat for some users. Our team are currently investigating the root cause, however we are aware that our service providers are also affected by today's Microsoft Windows issue.
Jul 19, 10:28 BST
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Resolved - This incident has been resolved.
Jul 15, 16:18 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 16:09 BST
Identified - The issue has been identified and should be resolved within the next few minutes
Jul 15, 16:03 BST
Investigating - We are aware of issues resulting in the documents/attachments not loading. We are currently investigating
Jul 15, 16:01 BST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 11:28 BST
Update - We are continuing to monitor for any further issues.
Jul 9, 10:50 BST
Monitoring - We believe all delayed SMS messages for the small number of practices affected have now been delivered. We are monitoring to ensure everything is working as expected.
Jul 9, 10:50 BST
Identified - We are aware of an issue resulting in the delayed delivery of some inbound SMS messages. Our Engineering teams are currently investigating.
Jul 8, 17:21 BST
Jul 8, 2024
Resolved - This incident has been resolved.
Jul 8, 14:36 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 14:29 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 8, 14:27 BST
Investigating - We have been made aware of intermittent issues where inbound SMS messages are not being recieved. Our Engineering teams are currently investigating
Jul 8, 14:26 BST
Jul 7, 2024
Completed - The scheduled maintenance has been completed.
Jul 7, 04:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 04:00 BST
Scheduled - Dentally will be momentarily unavailable in order to perform essential maintenance work.
Jul 4, 14:03 BST
Jul 6, 2024

No incidents reported.