NHS connectivity
Identified - NHS claims for England and Wales are currently failing to transmit. NHSBSA services appear to be undergoing maintenance. We will continue to monitor the situation.
Oct 21, 2026 - 18:33 BST
Update - We are continuing to investigate this issue.
Oct 21, 2026 - 17:41 BST
Investigating - NHS claims for England and Wales are currently failing to transmit because of connection issues with the NHS servers.
Oct 21, 2026 - 17:41 BST
Uptime over the past 90 days. View historical uptime.
Dentally Application Operational
Dentally Portal Operational
Dentally Vision Operational
API Operational
Claiming Services Operational
NHS Integration Major Outage
Email Operational
SMS Operational
Support Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 21, 2026

Unresolved incident: NHS connectivity.

Oct 20, 2026

Issue with claiming and CHI searches for NHS Scotland
Resolved - This incident has been resolved.
Oct 20, 13:36 BST
Monitoring - We are seeing claims being processed and CHI searches being completed successfully. We continue to monitor the situation.
Oct 20, 12:41 BST
Identified - NHS Scotland have confirmed they are currently experiencing issues: https://www.nss.nhs.scot/dental-services/communications-and-important-updates/access-urgent-updates-and-information-on-edental-downtime/

We are seeing errors for claiming and CHI searches from NHS Scotland. Queued claims will be sent automatically once the issue is resolved.
Oct 20, 11:41 BST
Investigating - We are seeing errors for CHI searches from NHS Scotland. We are investigating the issue.
Oct 20, 11:30 BST
Issue with some emails being sent
Resolved - This incident has been resolved.
Oct 20, 08:40 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 19, 17:43 BST
Investigating - We are investigating an issue where some emails are failing to be sent via our third-party email email delivery platform.
Oct 19, 16:50 BST

Oct 19, 2026

Dentally Vision
Resolved - Dentally Vision service has been restored. We are monitoring the service to confirm it remains stable. Thank you for your patience.
Oct 19, 14:44 BST
Monitoring - Issue identified and fix has been deployed. Dentally Vision should be available again but we continue to monitor the issue
Oct 19, 14:27 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 19, 14:18 BST
Investigating - Dentally Vision is currently down, and our team are working to resolve the issue. In the meantime, you can keep acquiring images in offline mode. Thanks for your patience as we work to resolve this issue.
Oct 19, 14:15 BST

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Database Maintenance [APAC]
Completed - The scheduled maintenance has been completed.
Oct 15, 17:44 BST
Verifying - Verification is currently underway for the maintenance items.
Oct 15, 17:14 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 15:00 BST
Scheduled - Practices in our APAC region will see a short period of downtime during this maintenance window, 14:00 – 17:00 UTC (Friday 16th Oct 01:00-04:00 am AEDT Sydney / 03:00 - 06:00 am NZDT Auckland). Dentally will be unavailable while we update - typically only a few minutes. Audit events may take longer than usual to appear before & throughout the window, but they will all still be recorded.
Oct 13, 19:00 BST

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Database Maintenance [APAC]
Completed - The scheduled maintenance has been completed.
Oct 13, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 16:00 BST
Scheduled - Practices in our APAC region will see a short period of downtime during this maintenance window, 15:00 – 17:00 UTC (Wednesday 14th Oct 02:00-04:00 am AEDT Sydney / 04:00 - 06:00 am NZDT Auckland). Dentally will be unavailable while we update - typically only a few minutes. Audit events may take longer than usual to appear before & throughout the window, but they will all still be recorded.
Oct 12, 16:06 BST

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Database Maintenance [CANADA]
Completed - The scheduled maintenance has been completed.
Oct 8, 11:13 BST
Verifying - Verification is currently underway for the maintenance items.
Oct 8, 10:29 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 BST
Scheduled - Practices in our Canada region will see a short period of downtime during this maintenance window, 3:00 AM – 5:00 AM EDT. Dentally will be unavailable while we update — typically only a few minutes. Audit events may take longer than usual to appear throughout the window, but they will all still be recorded.
Oct 7, 15:37 BST

Oct 7, 2026

No incidents reported.

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