Investigating - We’re currently experiencing an issue where all support chats are going directly to our support team rather than starting with Ellie, our AI agent. This means replies may be delayed, but we’ll be with you as soon as possible. Thank you so much for your patience!
Apr 14, 2026 - 13:20 BST
Investigating - We’re currently experiencing an issue where all support chats are going directly to our support team rather than starting with Ellie, our AI agent. This means replies may be delayed, but we’ll be with you as soon as possible. Thank you so much for your patience!
Apr 14, 2026 - 13:19 BST
Dentally Application
Operational
90 days ago
99.7
% uptime
Today
Dentally Portal
Operational
90 days ago
100.0
% uptime
Today
Dentally Vision
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Claiming Services
Operational
90 days ago
100.0
% uptime
Today
NHS Integration
Operational
Email
Operational
SMS
Operational
Support
Degraded Performance
Chat
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Apr 14, 2026
Unresolved incidents: Support AI assistant outage, Support issues may be delayed.