All Systems Operational

Uptime over the past 90 days. View historical uptime.
Dentally Application Operational
Dentally Portal Operational
Dentally Vision Operational
API Operational
Claiming Services Operational
NHS Integration Operational
Email Operational
SMS Operational
Support Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Database Maintenance [UK] Nov 6, 2026 22:00 - Nov 7, 2026 00:00 GMT

Practices in our UK region will see a short period of downtime during this maintenance window, 22:00 – 00:00 GMT. Dentally will be unavailable while we update - typically only for a few minutes. Audit events may take longer than usual to appear before & throughout and prior to the window, but they will all still be recorded.
Posted on Nov 04, 2026 - 15:30 GMT

Nov 5, 2026

No incidents reported today.

Nov 4, 2026

Issues with insurance claims in Canada
Resolved - This incident has been resolved.
Nov 4, 18:49 GMT
Identified - We have confirmed that Instream carriers are experiencing issues, this is causing intermittent issues across Canadian insurance claims. Visit https://www.goitrans.com for more information.
Nov 3, 14:59 GMT
Investigating - We are investigating issues that some users may be experiencing submitting insurance claims in Canada.
Nov 3, 14:50 GMT

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Slowness across Dentally in Canada
Resolved - This incident had been resolved.
Oct 26, 20:35 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 20:05 GMT
Identified - The issue has been identified and a fix is being implemented.
Oct 26, 19:48 GMT
Investigating - We are currently investigating slowness and issues with accessing Dentally in Canada.
Oct 26, 19:29 GMT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

NHS connectivity
Resolved - This incident has been resolved.
Oct 23, 08:19 BST
Monitoring - NHSBSA services have returned. We are working through the backlog of claims submitted during the outage and retransmitting them.
Oct 22, 16:40 BST
Update - NHSBSA services still appear to be undergoing maintenance. We will continue to monitor the situation. Any submitted claims will be retransmitted once their services are restored.
Oct 22, 08:42 BST
Identified - NHS claims for England and Wales are currently failing to transmit. NHSBSA services appear to be undergoing maintenance. We will continue to monitor the situation.
Oct 21, 18:33 BST
Update - We are continuing to investigate this issue.
Oct 21, 17:41 BST
Investigating - NHS claims for England and Wales are currently failing to transmit because of connection issues with the NHS servers.
Oct 21, 17:41 BST

Oct 22, 2026

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