Dentally
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Dentally Application Operational
90 days ago
100.0 % uptime
Today
Dentally Portal Operational
90 days ago
100.0 % uptime
Today
Dentally Vision Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Claiming Services Operational
90 days ago
99.74 % uptime
Today
NHS Integration Operational
Email Operational
SMS Operational
Support ? Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time
Fetching
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024
WebEDI is currently unavailable
Resolved - NHS England have resolved the issue with WebEDI. Activity forms were still being received and we are now processing them.

Practices do not need to retransmit anything.

We have extended the July cutoff date by 24 hours to allow time to process these forms.
Jul 24, 11:19 BST
Update - We are in contact with the NHS. Their Engineers are still working to resolve this issue.
Jul 23, 16:20 BST
Monitoring - WebEDI is currently unavailable. During this time dental practices will be unable to submit FP17's.
NHS are working to resolve this issue as quickly as possible. This is England and Wales only.
Jul 23, 08:52 BST
Jul 23, 2024
Intermittent issues with reports loading
Resolved - This incident has been resolved.
Jul 23, 01:50 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 09:51 BST
Investigating - We are aware of issues being experienced by some users where reports are failing to load. Our engineering team is currently investigating.
Jul 22, 09:26 BST
Jul 22, 2024
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Global Microsoft Outages
Resolved - This incident has been resolved.
Jul 19, 14:28 BST
Monitoring - We are aware of a global problem facing Microsoft Windows users resulting in their machines becoming unusable. We would like to reassure all users that no Dentally application services are affected by this issue and all are operating as normal.

Due to the increased demand on our support team as a result of this issue, there may be a delay in response until it is resolved.
Jul 19, 09:02 BST
Dentally Chat status
Resolved - This incident has been resolved.
Jul 19, 11:51 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 19, 10:47 BST
Investigating - We are aware of an issue where the online/offline status of users is not displaying in Dentally Chat for some users. Our team are currently investigating the root cause, however we are aware that our service providers are also affected by today's Microsoft Windows issue.
Jul 19, 10:28 BST
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Unable to view documents or correspondance
Resolved - This incident has been resolved.
Jul 15, 16:18 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 16:09 BST
Identified - The issue has been identified and should be resolved within the next few minutes
Jul 15, 16:03 BST
Investigating - We are aware of issues resulting in the documents/attachments not loading. We are currently investigating
Jul 15, 16:01 BST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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