Dentally
All Systems Operational
Dentally Application ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Operational
SMS Operational
NHS Operational
Portal Operational
90 days ago
100.0 % uptime
Today
Support ? Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time
Fetching
Past Incidents
Mar 1, 2024

No incidents reported today.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024
Resolved - This incident has been resolved.
Feb 26, 12:34 GMT
Monitoring - A fix for the issue has been released and charting should now be working as expected. Our engineering teams are continuing to monitor.
Feb 26, 12:18 GMT
Investigating - We are currently investigating an issue that is adversely affecting users when charting
Feb 26, 12:11 GMT
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - This incident has been resolved.
Feb 22, 12:31 GMT
Monitoring - We have been made aware that our support chat services should now be fully restored. We will continue to monitor the situation.
Feb 22, 11:22 GMT
Update - Following further investigation, we have identified that users are able to start conversations, however our support team are unable to reply due to the issue with our 3rd party provider. We are contacting our provider to understand how long this issue may affect our support services.
Feb 22, 09:38 GMT
Update - We are continuing to investigate this issue.
Feb 22, 09:22 GMT
Investigating - We are aware of an issue with our chat service provider that is preventing some users from starting new conversations with our support team. We are currently investigating to understand how long this disruption will be affecting the service.
Feb 22, 09:17 GMT
Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 12:07 GMT
Update - A fix has been implemented and we are monitoring the results.
Feb 21, 09:34 GMT
Monitoring - Our engineers have identified the cause of intermittent printing issues and have resolved the issue. We are currently monitoring to ensure all is working as expected.
Feb 21, 09:34 GMT
Investigating - We have been made aware that some users are unable to print from Dentally including day lists, letters, treatment plans (estimates) etc. Our team of engineers is urgently investigating this issue.
Feb 21, 09:03 GMT
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.