Investigating - Issues are being seen with HSC claims in Northern Ireland. We have contacted HSC and are investigating the issue.
Mar 20, 2026 - 16:28 GMT
Dentally Application
Operational
90 days ago
99.7
% uptime
Today
Dentally Portal
Operational
90 days ago
100.0
% uptime
Today
Dentally Vision
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Claiming Services
Degraded Performance
90 days ago
100.0
% uptime
Today
NHS Integration
Operational
Email
Operational
SMS
Operational
Support
Operational
Chat
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Mar 21, 2026
No incidents reported today.
Mar 20, 2026
Unresolved incident: Northern Ireland: Issue with HSC NI claims submission.
Resolved -
This incident has been resolved.
Mar 9, 18:32 GMT
Monitoring -
We have put steps in place to mitigate this issue and are no longer seeing any delays in data appearing for users. We will continue to monitor closely.
Mar 9, 16:04 GMT
Update -
We are continuing to work on a fix for this issue.
Mar 9, 13:50 GMT
Identified -
We have identified an issue where some users were experiencing delays in seeing some data that had been stored in Dentally. This has affected Estimates being accessed via Portal concierge and items appearing in reports.
We are seeing improvements. If you have previously been unable to see data, please retry. We will continue working to resolve this issue.
Mar 9, 13:49 GMT
Investigating -
We are aware of an issue with Dentally not displaying estimates (slow load time) and signing estimates. We are investigating. This affects the iPad and Concierge/Portal application.
Mar 9, 10:23 GMT