This incident has been resolved.
Feb 22, 12:31 GMT
We have been made aware that our support chat services should now be fully restored. We will continue to monitor the situation.
Feb 22, 11:22 GMT
Following further investigation, we have identified that users are able to start conversations, however our support team are unable to reply due to the issue with our 3rd party provider. We are contacting our provider to understand how long this issue may affect our support services.
Feb 22, 09:38 GMT
We are continuing to investigate this issue.
Feb 22, 09:22 GMT
We are aware of an issue with our chat service provider that is preventing some users from starting new conversations with our support team. We are currently investigating to understand how long this disruption will be affecting the service.
Feb 22, 09:17 GMT