Dentally

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Dentally Application Operational
90 days ago
99.7 % uptime
Today
Dentally Portal Operational
90 days ago
100.0 % uptime
Today
Dentally Vision Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Claiming Services Operational
90 days ago
100.0 % uptime
Today
NHS Integration Operational
Email Operational
SMS Operational
Support Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 9, 2026
Delays in data appearing in the system for some users
Resolved - This incident has been resolved.
Mar 9, 18:32 GMT
Monitoring - We have put steps in place to mitigate this issue and are no longer seeing any delays in data appearing for users. We will continue to monitor closely.
Mar 9, 16:04 GMT
Update - We are continuing to work on a fix for this issue.
Mar 9, 13:50 GMT
Identified - We have identified an issue where some users were experiencing delays in seeing some data that had been stored in Dentally. This has affected Estimates being accessed via Portal concierge and items appearing in reports.

We are seeing improvements. If you have previously been unable to see data, please retry. We will continue working to resolve this issue.
Mar 9, 13:49 GMT
Investigating - We are aware of an issue with Dentally not displaying estimates (slow load time) and signing estimates. We are investigating. This affects the iPad and Concierge/Portal application.
Mar 9, 10:23 GMT
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026
Scottish NHS connectivity issues with claims & CHI numbers
Resolved - This incident has been resolved.
Mar 3, 13:33 GMT
Monitoring - We are now seeing claims processing successfully. We are continuing to monitor.
Mar 3, 11:38 GMT
Investigating - We are aware that some users are currently seeing failures when attempting to connect to the NHS Scotland servers for both sending claims and retrieving CHI numbers.

Our team is aware of the issue and has contacted PSD for investigation. We are actively working with them and will provide updates as soon as we receive further information.
Mar 3, 09:20 GMT
Mar 2, 2026
System performance issues
Resolved - This incident has been resolved.
Mar 2, 17:40 GMT
Monitoring - System performance has returned to normal, we are monitoring for any issues.
Mar 2, 16:47 GMT
Investigating - Some users may be experiencing performance issues when using Dentally which we are investigating.
Mar 2, 15:56 GMT
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026
Letter Templates are unavailable affecting letter sending in correspondence and practice settings
Resolved - We’re currently aware of an issue that is preventing some users from accessing the Templates section within Settings. Our engineering team has identified the cause and is actively working on a fix.

This issue appears to be limited to the Templates area of Settings, and all other areas of Dentally remain fully functional. Your existing templates are safe and have not been affected.

We understand how important our various templates are to your workflow, and resolving this is a priority for us. We’ll deploy a fix as soon as possible.

Thank you for your patience while we resolve this.
Feb 26, 16:10 GMT
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

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