Dentally
Intermittent email delivery issues
Update - The issue affecting email delivery to @btinternet.com, @btopenworld.com, and @talk21.com remains under their investigation. We appreciate your patience as our team work towards a resolution and we will provide more information as soon as it becomes available.
Nov 28, 2024 - 09:40 GMT
Update - We are continuing to investigate the email delivery issues, there are no further updates at this time, but we remain actively engaged in resolving the problem.
Nov 26, 2024 - 15:27 GMT
Update - We are still seeing some email delivery issues affecting the @btinternet.com, @btopenworld.com & @talk21.com domains. We have reported this problem and are continuing to investigate.
Nov 26, 2024 - 08:25 GMT
Identified - We have identified a delivery issue with the below email domains and are currently working with BT to resolve the problem:
- @btinternet.com
- @btopenworld.com
- @talk21.com
Nov 25, 2024 - 11:04 GMT
Investigating - We are aware of intermittent email delivery issues and are currently investigating
Nov 25, 2024 - 10:33 GMT
Uptime over the past 90 days. View historical uptime.
Dentally Application Operational
90 days ago
99.97 % uptime
Today
Dentally Portal Operational
90 days ago
99.99 % uptime
Today
Dentally Vision Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Claiming Services Operational
90 days ago
99.99 % uptime
Today
NHS Integration Operational
Email Degraded Performance
SMS Operational
Support ? Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time
Fetching
Past Incidents
Dec 2, 2024

No incidents reported today.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Custom domains in Portal experiencing errors to login
Resolved - The team confirm the custom domains are working as expected
Nov 29, 17:19 GMT
Monitoring - The team confirmed the system is working now with custom domains.
Nov 29, 16:41 GMT
Investigating - We are currently investigating issues with portal custom domains and custom branding
Nov 29, 16:24 GMT
Nov 28, 2024
Intermittent NHS Submission Issues
Resolved - The intermittent connection issue appears to have been resolved and we are now seeing claims successfully submitted once again. All failed submissions will be automatically resent.
Nov 28, 16:28 GMT
Investigating - We are investigating reports of intermittent failures when submitting NHS Claims.
Nov 28, 15:57 GMT
Nov 27, 2024

No incidents reported.

Nov 26, 2024
Nov 25, 2024
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024
Issue with Patient App
Resolved - This incident has been resolved.
Nov 20, 16:31 GMT
Monitoring - Team has deployed a fix for the patient app, confirmed that the app is functional again.
Nov 20, 15:53 GMT
Identified - The issue has been identifying and the team is working on producing a fix.
Nov 20, 15:39 GMT
Investigating - We are currently investigating problems with patients using the app
Nov 20, 15:35 GMT
Nov 19, 2024

No incidents reported.

Nov 18, 2024
Issues with booking appointments
Resolved - This incident has been resolved.
Nov 18, 12:45 GMT
Update - We are continuing to work on a fix for this issue.
Nov 18, 12:43 GMT
Identified - The issue has been identified and a fix is being implemented shortly. Users are still able to book appointments from the calendar as per normal.
Nov 18, 11:49 GMT
Investigating - We are currently investigating reports of users experiencing issues booking appointments from within the patients tab
Nov 18, 11:48 GMT
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