Issue with claiming and CHI searches for NHS Scotland

Incident Report for Dentally

Resolved

This incident has been resolved.

Posted Oct 20, 2026 - 13:36 BST

We are seeing claims being processed and CHI searches being completed successfully. We continue to monitor the situation.

Posted Oct 20, 2026 - 12:41 BST

NHS Scotland have confirmed they are currently experiencing issues: https://www.nss.nhs.scot/dental-services/communications-and-important-updates/access-urgent-updates-and-information-on-edental-downtime/

We are seeing errors for claiming and CHI searches from NHS Scotland. Queued claims will be sent automatically once the issue is resolved.

Posted Oct 20, 2026 - 11:41 BST

We are seeing errors for CHI searches from NHS Scotland. We are investigating the issue.

Posted Oct 20, 2026 - 11:30 BST

This incident affected: NHS Integration.