We have put steps in place to mitigate this issue and are no longer seeing any delays in data appearing for users. We will continue to monitor closely.
Posted Mar 09, 2026 - 16:04 GMT
Update
We are continuing to work on a fix for this issue.
Posted Mar 09, 2026 - 13:50 GMT
Identified
We have identified an issue where some users were experiencing delays in seeing some data that had been stored in Dentally. This has affected Estimates being accessed via Portal concierge and items appearing in reports.
We are seeing improvements. If you have previously been unable to see data, please retry. We will continue working to resolve this issue.
Posted Mar 09, 2026 - 13:49 GMT
Investigating
We are aware of an issue with Dentally not displaying estimates (slow load time) and signing estimates. We are investigating. This affects the iPad and Concierge/Portal application.
Posted Mar 09, 2026 - 10:23 GMT
This incident affected: Dentally Application and Dentally Portal.