Resolved - The default payment plan for new treatment plan items is now set correctly. Please verify that payment plans for previously affected NHS treatment plan items are correct before submitting claims.
Posted Aug 15, 2025 - 17:27 BST
Monitoring
A fix has been implemented, and we are monitoring the results. The default payment plan for new treatment plan items is now set correctly, and selected payment plans are applying as expected.
Please verify that payment plans for previously affected NHS treatment plan items are correct before submitting claims.
Posted Aug 15, 2025 - 17:22 BST
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 15, 2025 - 16:58 BST
Investigating
We have identified an issue with the default payment plan set for new treatment plan items. For NHS treatments, private payment plans may be selected as the default. We are investigating the issue; in the meantime, please check payment plans are accurate before submitting claims.