Intermittent issues with Intercom

Incident Report for Dentally

Resolved

This issue is now resolved, and all services are working as expected.

Posted Jul 03, 2023 - 09:56 BST

Monitoring

Our partners at Intercom are continuing to mitigate the issue, and are seeing a reduction in errors.

Posted Jul 03, 2023 - 09:55 BST

Identified

Our partners at Intercom have identified a potential cause for the errrors, and are working to resolve the issue.

Posted Jul 03, 2023 - 09:20 BST

Investigating

There have been reports of issues accessing Intercom from the Dentally interface. The 'support' button within Dentally is unresponsive

More details can be found here https://www.intercomstatus.com/incidents/2ts74hl0yb06

Posted Jul 03, 2023 - 09:15 BST

This incident affected: Support and Chat.