Charting Display Issue

Incident Report for Dentally

Resolved

This incident has been resolved.
Posted Dec 07, 2022 - 21:43 GMT

Monitoring

Our engineers have now resolved the issue resulting in missing base chart information.
Posted Dec 07, 2022 - 21:13 GMT

Update

Our engineers have identified the cause of the missing information and are working to fully restore the base chart data that is not currently being displayed.
Posted Dec 07, 2022 - 18:49 GMT

Identified

We have identified the problem and reverted the change that caused an issue with base charting. We are aware of examples of charted information still not displaying correctly and are currently investigating to urgently resolve the issue.
Posted Dec 07, 2022 - 16:50 GMT

Investigating

We are currently investigating an issue with our base charting. More to follow.
Posted Dec 07, 2022 - 16:19 GMT
This incident affected: Dentally Application.
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