Reduced performance in Portal Conciege

Incident Report for Dentally

Resolved

No additional reports. Will continue with a fix of the defect next week to prevent additional edge cases.

Posted Sep 27, 2024 - 16:02 BST

Update

We are continuing to monitor for any further issues.

Posted Sep 27, 2024 - 11:29 BST

Monitoring

We have identified the issue resulting in some users being unable to log into Portal Devices. Our Engineering team are working on a fix and monitoring to ensure no new scenarios occur. At this time, affected users are able to resolve the problem by refreshing and logging in again.

Posted Sep 27, 2024 - 11:29 BST

Identified

We identified a workaround, we are still investigating. Practices affected are able to repair devices, we still investigating.

Posted Sep 27, 2024 - 10:47 BST

Investigating

We are currently investigating the failed pairing of devices with Portal.

Posted Sep 27, 2024 - 10:39 BST

This incident affected: Dentally Portal.